Q: Where can I submit my return request?

You can submit your return request on the returns-portal . More information about returns can be found on the returns-page .*

Q: Are the return shipping costs at my own expense?

If you'd like to exchange an item for a different size or a different product, M'Braze will cover the return shipping costs . If you'd like to return your entire order for a refund, the return shipping costs will be at your own expense . Additional handling fees may be charged if items are not returned in their original condition or if components such as hangtags are missing.**

Q: How does M’Braze approach sustainability and ethics?

All M’Braze clothing is 100% Fairtrade . In addition, we donate 10% of our revenue to the Princess Máxima Center. We are committed to ethical production and social responsibility. Learn more on our CSR page . CSR/MVO-pagina .

Question 1

Where can I submit my return request?

Accepted Answer

You can submit your return request on the returns-portal.

More information about returns can be found on the returns-page.*

Question 2

Can exchange my items for a different size?

Accepted Answer

Yes, after receiving the return, we will check your parcel and immediately send your the new size.

Start by filing your return in the returns-portal.

More information about returns can be found on the returns-page.*

Question 3

Are the return shipping costs at my own expense?

Accepted Answer

If you'd like to exchange an item for a different size or a different product, M'Braze will cover the return shipping costs.

If you'd like to return your entire order for a refund, the return shipping costs will be at your own expense.

Additional handling fees may be charged if items are not returned in their original condition or if components such as hangtags are missing.**

Question 4

Do you ship throughout Europe?

Accepted Answer

Yes, we currently ship throughout Europe. Please check our shipping information for specific details regarding shipping costs and delivery times.

Question 5

Which payment methods do you accept?

Accepted Answer

We accept various payment methods, including iDeal, Klarna, Apple Pay, credit cards, debit cards, PayPal, and other common online payment options. (See the payment icons at the bottom of our webshop.)

Question 6

Can I modify or cancel my order after placing it?

Accepted Answer

Orders generally cannot be modified or cancelled once they have been processed. However, if you contact us as soon as possible, we may be able to make adjustments. Mail now

Question 7

How can I check the status of my order?

Accepted Answer

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow the status of your order. You can also track it via the live chat in the bottom right corner of our webshop.

Question 8

Are the prices on the website inclusive of taxes and import duties?

Accepted Answer

Yes, our prices include taxes for the Netherlands and Belgium. No import duties apply.

Question 9

How does M’Braze approach sustainability and ethics?

Accepted Answer

All M’Braze clothing is 100% Fairtrade. In addition, we donate 10% of our revenue to the Princess Máxima Center. We are committed to ethical production and social responsibility. Learn more on our CSR page. CSR/MVO-pagina.

Question 10

How can I contact customer service?

Accepted Answer

For questions or assistance, you can always reach out directly via our chatbot in the bottom right corner, which responds instantly to your inquiries. If you’d like to speak with a team member, please contact our customer service through the ‘Contact’ section. We aim to respond within 24 hours.

Frequently Asked Questions

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